SHIPPING STATUS
We try our best to send out your packages on time every day! That means all orders received before 2pm local Sydney time on a business day will be shipped out that same day! Otherwise, your order will be shipped the next business day. Please note that sometimes during high-volume or sale periods, there may be some delay in having your order shipped out.
DELIVERY TIME
Once a package has left our warehouse we have very little control over it. Please note that delivery times listed above are only estimations. Hello Molly is not responsible for any delays caused by the carrier, especially during high-volume periods. Hello Molly can never guarantee a delivery date.
If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your delivery at the local post office.
If you have not received your package within 7 business days (Australia or USA) or 25 business days (all other countries) of placing the order, email info@hellomolly.com with your Full Name and Order Number and we'll look into the matter immediately!
SHIPPING COSTS BY TOTAL ORDER VALUE (AUD)
| DESTINATION | $0-50 | $50+ |
|---|---|---|
| Australia* | $6.95 | FREE |
| UNITED STATES | $0-70 | $70-100 | $100+ |
|---|---|---|---|
Standard est. delivery 4-9 business days | $30 | $30 | $30 |
Express est. delivery 2-4 business days | $50 | $50 | $50 |
| New Zealand | $0-70 | $70-100 | $100-150 | $150+ |
|---|---|---|---|---|
Standard est. delivery 4-9 business days | $10 | $5 | FREE | FREE |
Express est. delivery 2-4 business days | $5 | $10 | $10 | $5 |
EXPRESS SHIPPING TO THE REST OF THE WORLD
| Destination | $0-70 | $70-100 | $100-150 | $150+ |
|---|---|---|---|---|
| Canada | 20 | $15 | $15 | $10 |
| UK | $30 | $25 | $10 | $20 |
| Asia Pacific | $25 | $20 | $20 | $15 |
| Europe* | $30 | $25 | $10 | $20 |
| Other | $40 | $40 | $40 | $40 |
TAXES & DUTIES
Please note taxes and duties may be charged for international orders.
All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.
